under UK law the retailer has to be given the chance to repair or replace any faults in the first 12 months of the guarantee the closer to the 12 the less chance of a refund. if the piano is over 12 months old, then a refund is out of the question and its all down to the interpretation of the extended guarantee on what is done and by who
Have you sent a report to the retailer
Web Master UK Piano Page
My piano tuner thinks it is due to a design fault. He has got in contact with the company I bought it from. They said they will send someone round. I am awaiting to find out when
considering the investment in and projected life expectancy of a piano, any fault discovered in the first few years would render the piano 'unfit for use'. This means that you can appeal to the Dealer (while under warranty) and the distributor/manufacturer for any claims against faults which should not be reasonably expected. If you have no luck, contact your local Trading Standards office.
Just a little update. The piano shop sent a piano technition to inspect it and will be monitoring it over the next few weeks as my piano tuner had just tuned it. Will inform you of any progress. Mark
Some years ago, Rippen produced some uprights with a board that was not anchored at the bottom edge [intentionally just for the record!]